“I have been a VRBO customer for 10 years. They introduced a “service fee” in addition to their onerous annual fee without notice and while I was under a contract that did not contain those service charges. They said they had to charge these fees to better manage the business, but when I called to get information about this tax, I was waiting for 20 minutes. This is not good for travellers, as it only means higher rents. This is totally unethical and greedy work of the new owner, Expedia, and CEO, Brian Sharples. I`m going to relocate my rental business out of VRBO. I would not be surprised if they receive collective action because they have broken the agreement with so many owners and travellers. 1.10 Reservations and reversions. Any payment made by a customer is subject to the right to (i) “inversion” (the right of a bank account holder to claim a transaction financed by a bank account – sometimes called ACH return – for example as a result of the alleged unauthorized use of a bank account or insufficient financing) or (ii) “Chargeback” (the right of credit card holders to file a claim with their card). , z.B. as a result of fraud or dissatisfaction with the purchase).
These rights exist between the customer and the issuer of the bank or credit card concerned. You acknowledge and accept that you are responsible for booking or cancelling a payment plus applicable refund and cancellation fees, regardless of the reason for booking or cancelling, and that we have no obligation to follow a collection operation against a customer. In the event of a refund or cancellation of a payment by a customer, we have the right to automatically exercise our compensation rights described in Section 1.3. Then, depending on the receipt of all the information requested by you, we will make economically reasonable efforts to verify the validity of the booking or cancellation. They agree to cooperate with us and provide any information we can reasonably request during our investigation.